Connect to businesses in one click and chat!

Connect

Scan our QR Code at the business location or on product packaging

Give Feedback

Write a little about your experience and attach images. Your feedback will be sent to a manager who can help

Chat

Discuss details and resolve any issues in a familiar and real time chat format

Designed and built for personal customer service

Real people who really care about their customers

Customers want a natural way to
communicate with businesses

The Problem

Email and social media figures show only 1 out of 3 messages being answered and slow communication taking hours and days to resolve simple issues. Delayed responses and ignored messages inevitably leads to customer dissatisfaction.

As a result frustrated customers resort to leaving negative reviews online and businesses loose substantial revenue due to their customer service failures

Our mobile application and web form makes communication easy. It takes just a few seconds to provide feedback and chat

Contact Us

We want to hear form you

Get QuScan for your Business

Customer feedback helps managers recognise areas of concern and make improvements to products and services. It is equally important to see what you are doing well.

2/3

Complaints are not made by customers which means many issues go unreported and unresolved

71%

Customers loss is because of poor customer service

5X

Higher cost to attract new customers

We make it simple

Engage

Unique QR codes placed at your business premises or on product packaging connects customers in an instant.

Access

A chat notification provides you with the feedback details, images and you are able to communicate directly with the customer.

Respond

Start by categorising the feedback and send acknowledgement to the customer.

Resolve

Offer a resolution for any issues raised or simply thank the customer for providing their feedback.

QuScan puts powerful analysis in the palm of your hand and we get access to detailed industry reports, data analysis, training events and webinars
James, The Coffee Shop

Business Metrics

An intelligent system giving you a powerful customers service tool wherever you go

Feedback Volume

Daily / Weekly / Monthly

Feedback Type

Happy / Neutral / Sad

Feedback Status

Amount of feedback
which is
Pending / In Review / Resolved

Feedback Category

Quality . Service . Value Facilities . Environment . Health & Safety

First response time

How quickly the feedback is acknowledged​

First contact resolution rate

The number of issues resolved in the first communication

Average response time

The time taken to send replies to customers messages

Average time to resolution

How much time your business takes to resolve issues

Industry Sectors

Optimisation of Web Forms and Mobile Application to cater for 6 areas of business

Food & Drink

Accomodation

Retail

Transport

Leisure

Services

Business infographic