Scan our QR Code at the business location or on product packaging
Write a little about your experience and attach images. Your feedback will be sent to a manager who can help
Discuss details and resolve any issues in a familiar and real time chat format
Real people who really care about their customers
Email and social media figures show only 1 out of 3 messages being answered and slow communication taking hours and days to resolve simple issues. Delayed responses and ignored messages inevitably leads to customer dissatisfaction.
As a result frustrated customers resort to leaving negative reviews online and businesses loose substantial revenue due to their customer service failures
Customer feedback helps managers recognise areas of concern and make improvements to products and services. It is equally important to see what you are doing well.
Complaints are not made by customers which means many issues go unreported and unresolved
Customers loss is because of poor customer service
Higher cost to attract new customers
Unique QR codes placed at your business premises or on product packaging connects customers in an instant.
A chat notification provides you with the feedback details, images and you are able to communicate directly with the customer.
Start by categorising the feedback and send acknowledgement to the customer.
Offer a resolution for any issues raised or simply thank the customer for providing their feedback.
“QuScan puts powerful analysis in the palm of your hand and we get access to detailed industry reports, data analysis, training events and webinars”
James, The Coffee Shop
An intelligent system giving you a powerful customers service tool wherever you go
Daily / Weekly / Monthly
Happy / Neutral / Sad
Amount of feedback
Pending / In Review / Resolved
Quality . Service . Value Facilities . Environment . Health & Safety
How quickly the feedback is acknowledged
The number of issues resolved in the first communication
The time taken to send replies to customers messages
How much time your business takes to resolve issues
Optimisation of Web Forms and Mobile Application to cater for 6 areas of business
We want to hear form you